Terms of service
Last updated: 1 July 2026
These Terms of Service apply to your use of this website and to any purchase made through this online store. By accessing our website or placing an order, you agree to be bound by these Terms.
1. About Us
This website is operated by an Independent Herbalife Nutrition Partner trading as Look And Feel Better.
Independent Partner: M.Catenacci
Email: info@lookandfeelbetter.co.uk
Business Address: Via S.Jacini, 19 - 00191 Roma
Telephone: +39 34 8937 5376
This website is not operated by Herbalife corporate. Herbalife, Herbalife Nutrition and related product names are trademarks of their respective owners. Products are supplied with independent partner support.
2. Use of This Website
You agree to use this website only for lawful purposes. You must not use this website in any way that may damage, disable, overload or impair the website, interfere with other users, or attempt to gain unauthorised access to any part of the website.
3. Product Information
We aim to ensure that product descriptions, prices, images and availability are accurate and up to date. However, minor differences may occur, including packaging updates, flavour availability or product presentation.
Product information is provided for general wellness and nutrition purposes only. Nothing on this website should be treated as medical advice, diagnosis or treatment. If you are pregnant, breastfeeding, taking medication, under medical supervision or have a medical condition, you should consult a qualified healthcare professional before using nutrition or wellness products.
4. Orders
When you place an order, you are making an offer to purchase the products in your basket. We may accept or reject your order at our discretion, including where products are unavailable, payment cannot be authorised, pricing errors occur, or we suspect fraudulent or unauthorised activity.
Your order is accepted when we send you an order confirmation email. At that point, a contract is formed between you and us.
5. Prices and Payment
All prices are shown in pounds sterling (£ GBP). Prices may change from time to time, but changes will not affect orders that have already been accepted.
Payment is processed securely through Shopify and its payment providers. We do not store your full card details.
6. Delivery
We currently deliver within the United Kingdom, unless otherwise stated at checkout.
Estimated delivery times are provided as guidance only. While we aim to dispatch and deliver orders promptly, delays may occur due to courier issues, stock availability, public holidays or circumstances outside our control.
Delivery charges, available delivery methods and estimated delivery times will be displayed at checkout before you place your order.
7. Your Right to Cancel
If you are a consumer in the United Kingdom, you normally have the right to cancel your online order within 14 days of receiving your goods, without giving a reason.
To cancel your order, you must contact us clearly stating that you wish to cancel. You may contact us by email at: [INSERT CUSTOMER SERVICE EMAIL].
After cancelling, you must return the goods to us within 14 days. Unless the goods are faulty or not as described, you are responsible for the cost of returning the products.
8. Returns and Refunds
Returned products must be unused, unopened, sealed, in their original packaging and in a resaleable condition, unless they are faulty or not as described.
For health, hygiene and safety reasons, we cannot accept returns of opened or unsealed nutrition, supplement, skincare or consumable products unless they are faulty, damaged or not as described.
Once we receive the returned goods, or evidence that you have sent them back, we will process any refund due within the timeframe required by UK consumer law. Refunds will usually be made to the original payment method.
Your statutory rights are not affected.
9. Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at [INSERT CUSTOMER SERVICE EMAIL] with your order number and photos where relevant.
We will review the issue and, where appropriate, offer a replacement, refund or other suitable solution in accordance with your statutory rights.
10. Personalised Support
We may offer free consultation or guidance through WhatsApp, email or other communication channels. This support is designed to help you understand product options and general wellness routines.
Personalised support does not replace medical, nutritional or professional healthcare advice.
11. Promotions and Discounts
Promotional prices, discounts, bundles and offers may be changed, withdrawn or limited at any time. Offers are subject to availability and may not be combined with other promotions unless expressly stated.
12. Account and Customer Information
You are responsible for ensuring that any information you provide is accurate and up to date, including your name, delivery address, email address and payment details.
We are not responsible for failed or delayed delivery where incorrect or incomplete information has been provided.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy. Please review our Privacy Policy for details about how your data is collected, used and protected.
14. Intellectual Property
All website content, including text, design, graphics, images, layout and branding, is protected by intellectual property rights. You may not copy, reproduce, distribute or use any content from this website without permission, except for personal, non-commercial use.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.
To the fullest extent permitted by law, we are not responsible for indirect losses, loss of profit, loss of business, loss of opportunity or losses that were not reasonably foreseeable.
16. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruption, severe weather, strikes, technical failures, supply chain issues or changes in law or regulation.
17. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page. The Terms that apply to your order are the Terms in force at the time your order is placed.
18. Governing Law
These Terms are governed by the laws of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
19. Contact Us
If you have any questions about these Terms, your order or your statutory rights, please contact us:
Email: info@lookandfeelbetter.co.uk
Telephone: +39 34 8937 5376
Address: Via S.Jacini, 19 - 00191 Roma