Delivery Information

Last updated: 3 July 2026

We aim to make your shopping experience simple, reliable and transparent. Please read the information below to understand how delivery works, estimated delivery times and what to do if there is an issue with your order.

1. Delivery Area

We currently deliver to addresses within the United Kingdom.

If you are unsure whether we can deliver to your address, please contact us before placing your order.

2. Delivery Times

Standard UK delivery usually takes 2–5 working days from the date your order is processed.

Working days are Monday to Friday, excluding UK bank holidays.

Delivery times are estimates and may vary during busy periods, promotional campaigns, holidays or due to circumstances outside our control.

3. Order Processing

Orders are processed as quickly as possible after payment has been received and confirmed.

Orders placed during weekends or UK bank holidays may be processed on the next working day.

4. Delivery Charges

We offer free UK delivery on orders over £50.

For orders below this amount, delivery charges will be displayed at checkout before you complete your purchase.

5. Delivery Address

Please make sure your delivery address is complete and accurate before placing your order.

We cannot be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated delivery information provided at checkout.

6. Tracking Your Order

Where tracking is available, tracking details may be provided by email or through your order confirmation.

If you have not received tracking information and would like an update, please contact us with your order number.

7. Missed Deliveries

If a courier attempts delivery and you are not available, they may leave instructions for rearranging delivery, collecting the parcel or using an alternative delivery option.

Please follow the courier instructions promptly to avoid the parcel being returned.

8. Safe Place Instructions

If you ask the courier to leave your parcel in a safe place, with a neighbour or in another nominated location, this may affect responsibility for the parcel once it has been delivered according to your instructions.

We recommend choosing a secure delivery address where someone is available to receive the order.

9. Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will help investigate the issue.

Under UK consumer law, unless a different delivery timeframe has been agreed, goods should be delivered without undue delay and in any event within 30 days of the order being placed.

If there is a significant delay, we will work with you to find an appropriate solution.

10. Lost Parcels

If your parcel appears to be lost in transit, please contact us with your order number and delivery details.

We may need to investigate the matter with the courier before confirming the next steps.

Where an order is confirmed as lost before delivery to you, we will offer an appropriate solution, which may include a replacement or refund.

11. Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide:

• your order number;
• clear photographs of the damaged packaging;
• clear photographs of the damaged product;
• a short description of the issue.

Please keep the product and packaging until we have reviewed the issue.

12. Incorrect Items

If you receive an incorrect item, please contact us as soon as possible with your order number and photographs of the item received.

We will review the issue and provide instructions on the next steps.

13. Product Availability

All orders are subject to product availability.

If an item becomes unavailable after you place your order, we will contact you to offer a suitable alternative, wait for restock where appropriate, or issue a refund for the unavailable item.

14. Delivery and Independent Partner Support

If you need help choosing products before placing an order, or if you have questions after your order has been delivered, you can contact us for personalised support.

Our aim is to provide a reliable shopping experience together with helpful independent partner guidance.

15. Independent Partner Disclaimer

This website is operated by an Independent Herbalife Nutrition Partner and is not operated by Herbalife corporate.

16. Contact Us

If you have any questions about delivery, please contact us:

Email: YOUR_EMAIL_ADDRESS
Business name: YOUR_BUSINESS_NAME
Address: YOUR_BUSINESS_ADDRESS