FAQs

FAQs

Find clear answers about Herbalife Nutrition products, delivery, programmes and personal support from an Independent Herbalife Partner.

Are you an official Herbalife Partner?

Yes. Support is provided by an Independent Herbalife Nutrition Partner. This means you can receive product guidance, order support and help choosing a suitable routine before you buy.

How do I choose the right Herbalife products?

The best choice depends on your goal, lifestyle and current routine. If you are unsure where to start, you can request personal guidance and I’ll help you compare the available options.

What are the Weight Management Programmes?

The Weight Management Programmes are curated product selections designed to make it easier to start a structured routine. Each programme level includes different products and support options, so you can choose the one that best suits your needs.

Can I get help before placing an order?

Yes. If you have questions about products, flavours, programme levels or delivery, you can get in touch before checkout. Personal support is available to help you order with confidence.

How long does UK delivery take?

UK delivery usually takes 2-5 working days once your order has been processed. Delivery times may vary during busy periods, public holidays or courier delays.

How much does delivery cost?

Delivery costs are shown at checkout before payment. Free UK delivery promotions may be available on selected orders or order values.

Is checkout secure?

Yes. Checkout is processed securely through Shopify with protected payment options. You will be able to review your order details before completing payment.

Can I return an order?

If you need help with a return, please get in touch as soon as possible with your order details. I’ll help confirm the next steps based on your order and the applicable return process.

Are Herbalife products suitable for everyone?

Product suitability can depend on your personal circumstances, dietary needs and goals. Always read product information carefully. If you are pregnant, breastfeeding, taking medication or have a medical condition, speak with a qualified healthcare professional before using nutrition products.

Do you offer personalised nutrition advice?

I can provide product guidance and help you build a simple routine around your goals. This support does not replace medical, dietary or healthcare advice from a qualified professional.

Can I reorder products easily?

Yes. Once you know which products work best for your routine, you can reorder them directly from the shop. If your goal changes, you can also ask for guidance before updating your order.

What if a product is out of stock?

If a product is unavailable, you may see alternative options or be directed to the product page for more details. You can also contact me for help finding the closest suitable alternative.