Returns & Refunds Policy

Last updated: 3 July 2026

We want you to feel confident when shopping with us. If you are not fully satisfied with your order, please read the information below to understand your rights and how to request a return or refund.

This Returns & Refunds Policy applies to purchases made through this website by customers in the United Kingdom.

1. Your Right to Cancel

If you purchase goods online, you normally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, you must contact us within 14 days of delivery and clearly tell us that you wish to cancel your order.

Once you have notified us, you then have a further 14 days to return the goods to us.

2. Return Conditions

To be eligible for a return, products must be:

• unused;
• unopened;
• in their original packaging;
• in a resalable condition;
• returned with any seals, labels or protective packaging intact.

For health, hygiene and safety reasons, nutrition products, supplements, drinks, skincare items and personal care products cannot be returned once opened, used, unsealed or tampered with, unless they are faulty, damaged or incorrectly supplied.

3. Non-Returnable Items

We are unable to accept returns for:

• opened or used nutrition products;
• opened or used supplements;
• opened or used skincare or personal care items;
• products with broken hygiene or safety seals;
• products not in their original condition;
• items damaged after delivery due to misuse, poor storage or improper handling.

This does not affect your statutory rights if an item is faulty, damaged, misdescribed or incorrectly supplied.

4. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and provide:

• your order number;
• a description of the issue;
• clear photographs of the product and packaging, where relevant.

If the item is confirmed to be faulty, damaged or incorrectly supplied, we will offer an appropriate solution, which may include a replacement, refund or other remedy in line with your statutory rights.

5. How to Request a Return

To request a return, please contact us at:

Email: order@lookandfeelbetter.co.uk
Order number: Please include this in your message.

Please do not send any products back before contacting us. We will provide return instructions once your request has been reviewed.

6. Return Shipping Costs

Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning the goods to us.

We recommend using a tracked delivery service and keeping proof of postage. We cannot be responsible for returned items that are lost or damaged in transit.

7. Refunds

Once we receive your returned item, or once you provide proof that you have sent it back, we will inspect the return and notify you of the outcome.

If your return is approved, your refund will be processed using your original payment method.

Refunds will normally be issued within 14 days of receiving the returned goods or receiving proof that the goods have been sent back, whichever is earlier.

Where applicable, we will refund the standard delivery cost paid for the original order. Additional delivery upgrades, such as express delivery, may not be refundable beyond the standard delivery cost.

8. Partial Refunds

We may reduce the refund amount if the value of the goods has been reduced as a result of unnecessary handling by you.

Please handle products only as much as necessary to inspect them, and do not open sealed items unless you intend to keep them.

9. Exchanges

We may be able to offer an exchange depending on product availability and the condition of the returned item.

If you would like to exchange a product, please contact us before returning your order.

10. Orders Returned Without Approval

Items returned without prior contact or without following our return instructions may take longer to process and may not be accepted if they do not meet the return conditions.

11. Independent Partner Disclaimer

This website is operated by an Independent Herbalife Nutrition Partner and is not operated by Herbalife corporate.

12. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: order@lookandfeelbetter.co.uk
Business name: Look and Feel Better
Address: Via Jacini, 19 - 00191 Roma